At BRSCHNITT, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist you with returns and refunds according to the policy below.

Returns

Our return policy lasts 30 days from the date you receive your order.

To be eligible for a return:

• The item must be unused and in the same condition as received.
• The product must be in its original packaging.
• Proof of purchase or order information is required.

Returns requested after 30 days from delivery cannot be accepted.

Please note that used, modified, or damaged products caused by improper use, incorrect installation, or failure to follow product instructions may not be eligible for return or refund.

Refunds

Once your returned item is received and inspected, we will send you an email confirming receipt.

After approval, your refund will be processed to your original payment method.

Please note that refund processing time may vary depending on your payment provider or bank.

Return Shipping

BRSCHNITT will cover return shipping costs if:

• The product is defective;
• The item was damaged during delivery;
• The wrong product was shipped.

For returns caused by personal reasons, such as ordering the wrong item, selecting the wrong size/specification, or changing your mind, customers are responsible for the return shipping costs.

Exchanges

We provide product replacements for defective, damaged, or incorrect items.

If you receive an incorrect or damaged product, please contact us within 30 days of delivery and provide relevant order details and photos if needed.

Late or Missing Refunds

If you have not received your refund:

1. Please check your bank account again;
2. Contact your credit card company or payment provider;
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us:

Email: customer-service@br-tool.com

WhatsApp: +86 186 1696 4557